Summary: While the term Asia or Asian is complex, we started with a focused definition of Asia to build the Asian CHI Community. This focus has given a community a chance to grow. …

Ringkasan: Banyak sekali tulisan dan talkshow tidak bermutu di dunia maya mengenai UX. Apakah mungkin hal ini disebabkan oleh banyaknya UX wannabes yang mempunyai Narcissistic Personality Disorder (NSP)? Saya membaca sebuah postingan Facebook di komunitas dan sebuah weblog mengenai UX beberapa tahun yang lalu. …

Mungkin sudah banyak yang baca tulisan mengenai perbedaan antara Data-Driven Experience Design dan Data-Informed Experience Design. Kalau belum silahkan baca beberapa artikel-artikel di bagian akhir dari tulisan ini. Bagi yang belum sempat baca, akan saya ringkaskan pokok-pokok pikiran dari berbagai tulisan yang ada sebagai berikut: • “Data-driven” pada umumnya diasosiasikan…

#agileux tip of the day For gaining useful insights, temporarily distance yourself from your own subjective views and understand the other sides. I often find myself observing two or more polarising views and sides already existing. Unconsciously, I am already on one side. For gaining valuable insights, I need to temporarily distance myself from my…

Summary: Academia and startups are two different worlds. Nonetheless, academia and startups’ common on-going goal to raise funds may provide the key to a synergy between the two worlds. …

#agileux tip of the day Focus on observation details relevant to your research questions. During an Agile UX Research, one may find the abundance of details is overwhelmingly tempting to analyze. Stay true to your research questions and focus on answering them one moment at a time. …

Summary: Plucking Business Design out of Design Thinking framework is misleading and creates several false expectations related to its role in Human-centered Design. In her master thesis of 2004 titled Repositioning User Experience (UX) in the Danish Retail Industry, Dr Eunice Sari reported her 2-year research in the Danish Retail…

#agileux tip of the day Get developers to build empathy with and for users as early as possible. The ideal time to start engaging developer in an Agile UX process is as early as the discovery or exploratory stage. I found out that the later the developers engage in the process, the less ownership and more miscommunication happen later. What you can do are as follows: 1. Arrange a user research immersion activities for developers. 2. Invite developers to attend all usability testing sessions. 3. Engage developers in #participatorydesign or #codesign activities. 4. Ask developers to participate in the development of low to high-fidelity prototypes. 5. Invite developers to attend all research and design presentations.

Ringkasan: Kebutuhan Service Design dari sebuah organisasi ditentukan oleh kematangan UX yang bisa diindikasikan oleh banyak faktor. Ketiga faktor yang relevan dengan Service Design adalah: kemulusan perjalanan pengguna, kualitas interaksi pengguna, dan persepsi positif pengguna yang kohesif. Setelah kita membahas apakah Service Design itu di bagian pertama dari Seri Perkenalan…