#agileux tip of the day
Focus on observation details relevant to your research questions.
During an Agile UX Research, one may find the abundance of details is overwhelmingly tempting to analyze. Stay true to your research questions and focus on answering them one moment at a time. Other details may well be recorded in your #researchsystem.
In this depicted picture at a “traditional” market, we focused on how a market worker arranges the market’s fruits and vegetables. Even though we were tempted to dig deeper on what was happening behind him, i.e. …
Summary: Plucking Business Design out of Design Thinking framework is misleading and creates several false expectations related to its role in Human-centered Design.
In her master thesis of 2004 titled Repositioning User Experience (UX) in the Danish Retail Industry, Dr Eunice Sari reported her 2-year research in the Danish Retail Industry. In her thesis, she outlined how UX that solely focuses on users’ needs is no longer sufficient to support the real business needs in the Danish Retail Industry. …
#agileux tip of the day
Get developers to build empathy with and for users as early as possible.
The ideal time to start engaging developer in an Agile UX process is as early as the discovery or exploratory stage. I found out that the later the developers engage in the process, the less ownership and more miscommunication happen later.
What you can do are as follows:
1. Arrange a user research immersion activities for developers.
2. Invite developers to attend all usability testing sessions.
3. Engage developers in #participatorydesign or #codesign activities.
4. Ask developers to participate in the development of low to high-fidelity prototypes.
5. Invite developers to attend all research and design presentations.
How might we get developers to build empathy with and for users as early as possible? Do you have your own tips?
Ringkasan: Kebutuhan Service Design dari sebuah organisasi ditentukan oleh kematangan UX yang bisa diindikasikan oleh banyak faktor. Ketiga faktor yang relevan dengan Service Design adalah: kemulusan perjalanan pengguna, kualitas interaksi pengguna, dan persepsi positif pengguna yang kohesif.
Setelah kita membahas apakah Service Design itu di bagian pertama dari Seri Perkenalan Service Design, tulisan ini merupakan bagian keduanya.
Di customer-centric organization seperti Amazon yang mempunyai misi menjadi perusahaan yang paling berfokus pada pelanggan di dunia (Earth’s most customer-centric company), User Experience (UX) atau Pengalaman Pengguna mempunyai peranan yang sangat penting.
Salah satu pendekatan untuk menciptakan Pengalaman Pengguna adalah dengan melakukan Perancangan Layanan (Service Design). Service Design pada dasarnya berfokus pada perancangan strategi layanan menggunakan berbagai pendekatan, proses dan metodologi UX untuk merancang, memperbaiki, mengoptimasi dan berinovasi terhadap layanan. Hal ini dilakukan dengan tujuan akhir untuk menghasilkan Pengalaman Pengguna (UX) di satu atau lebih Service Touchpoint. …
Ringkasan: Ada beberapa referensi untuk menentukan jumlah sampel penelitian kualitatif dan kuantitatif. Seorang peneliti yang kompeten akan dapat menentukan jumlah sampel yang sesuai berdasarkan data yang dimiliki, analisa konteks, referensi ilmiah, filosofi penelitian dan pengalaman yang dimilikinya, sehingga keabsahan hasil Penelitian Pengguna dalam sebuah proses UX dapat dipertanggungjawabkan.
Debat mengenai jumlah atau ukuran sampel penelitian kualitatif dan kuantitatif bukanlah hal yang baru. Apabila Anda ingin catch-up dengan perdebatan ini, Anda bisa mulai dari beberapa sumber berikut:
Ringkasan: Service Design adalah perancangan yang berprinsip pada Human-centered Design dan bertujuan untuk menghasilkan Pengalaman Pengguna (UX) di satu atau lebih Service Touchpoint.
Tulisan ini adalah bagian pertama dari Seri Perkenalan Service Design.
Layanan (Service) adalah hal yang abstrak. Sebagai bagian dari sebuah produk, layanan biasanya menjadi satu paket dengan barang untuk memberikan efek yang konkrit terhadap pengguna. Hal ini dikenal sebagai Service-Goods Continuum, dimana kategori sebuah produk ditentukan dari persentase komponen Barang dan Layanan.
Many are familiar with Market Research, yet a few understand the difference between Market Research and UX Research. For the last several years, I have seen an influx of Senior Market Researchers participating in our UX Training to upgrade their knowledge and skills. Some were converted, while some were still in their comfort zone. All agreed that they needed to learn UX Research.
The global COVID-19 crisis has forced us to change our behaviours and preferences with less or no option. …
Prioritizing value propositions is of importance in designing a laser-focus user-centered product. This Covid-19 case study will illustrate how we can prioritize value propositions based on business and user needs.
One thing that I love about mentoring and teaching is when a mentee or a student asks a good question. Today, during an online UX Training, a participant asked a very good question whether we could straight away translate pain relievers and gain creators to decide the details of a product, such as features, platforms, etc. …
Summary
Three myths related to tweaking interview questions, knowledge saturation and the use of the same interview questions are to be debunked.
After completing a marathon of interviews in several cities in Indonesia, I could not help myself but realizing one fact: Indonesians are very polite. Indonesians are so polite in many layers and ways, which often influence the quality of the interview results significantly. This is good for those who are aware and prepared, and not so good for those who aren’t.
During this interview marathon, I also observed how junior researchers from a company conduct their interviews. I found one thing in common: They often tweak their interview questions with a hope of gaining new learning and more information. They tweak the questions because they ask generic interview questions, receive a generic answer, and fail to gain an in-depth nuance and context. …
Customer Lifecycle is the holy grail of Customer Experience. When you understand it right, you are on the right track in designing an impactful experience for your customers and scale your business well. Otherwise, you need to play a constant catch-up or firefighting, thus slowing down your business growth and hurting your bottom line. Customer Lifecycle Canvas can quickly guide you to understand and define Customer Lifecycle in a structured and coherent manner.
In interaction with a brand, a customer usually goes through several stages. The first stage is the awareness stage when the customer becomes aware of the brand existence. …
About
